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AI WhatsApp Business Assistant

A service-based business was handling sales enquiries, job applications, and client follow-ups manually on WhatsApp, one person replying to everything, all day. Messages got missed, leads went cold, and CVs sat unread. I built a single WhatsApp bot that runs the whole front desk on its own.

The system understands both English and Roman Urdu, replies naturally, and knows exactly who it's talking to. A visitor asking about pricing gets handled by an AI sales consultant. A candidate looking for a job gets handled by an AI HR rep. And the business owner can manage everything, leads, meetings, CVs, just by texting the bot like a personal assistant.

Project Research

Before building this, I mapped out every conversation type that actually comes into the business's WhatsApp: pricing questions, job applications, voice notes, follow-ups, and the owner's own requests to update leads. A single generic chatbot couldn't handle all of that well, so I designed it as a team of specialised AI agents sitting behind one WhatsApp number.

Each message first gets classified, is this a new lead, a job applicant, or the admin? From there it's routed to the right agent, which has its own tone, its own tools, and its own memory of that specific conversation. Voice notes are transcribed automatically before reaching any agent, so a spoken question gets treated exactly like a typed one.

Project Results

Once live, the bot took over first-response duty completely, every enquiry is now answered within seconds, at any hour, in whichever language the person messages in. Sales conversations are qualified automatically, pricing is pulled live from the company's own sheet instead of being guessed, and calls get booked straight onto the calendar the moment a lead picks a time.

On the hiring side, candidates are matched to open roles instantly and CVs are collected, parsed, and logged without anyone touching a spreadsheet. And the owner no longer needs a dashboard at all, a message like "Ali ko hot lead mein daal do" updates the CRM on its own. Manual front-desk work has effectively dropped to zero.

DELIVERABLES
AI Sales & HR Agents Bilingual (English/Urdu) Voice Note Transcription Calendar Meeting Booking CV Parsing & Screening WhatsApp Admin Assistant
INDUSTRY
Agency/Services
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